Terms of service

These terms govern your use of the BizThread AI service ("Service"), operated by BizThread AI ("we", "us"). By subscribing to or using the Service, you ("Client") agree to these terms. If you do not agree, do not use the Service.

Contact: bizthreadai@gmail.com · +880 1730867894 · bizthreadai.com

We provide AI-powered automation for customer conversations on Facebook Messenger, Instagram, and, where separately arranged, WhatsApp. The Service may include automated message replies, automated comment replies and moderation, a shared inbox across connected platforms, product suggestions, and order-history-based fraud signals, according to the plan you subscribe to.

We may add, change, or remove features. If a change materially reduces the functionality of your plan, we will give you reasonable notice.

You must be at least 18 years old and authorized to act for the business you represent. You are responsible for the accuracy of the information you give us and for all activity carried out through your account.

You must have the right to connect any Facebook Page, Instagram account, or WhatsApp number you provide to us, and to authorize us to send and receive messages on its behalf.

Current plans:

• Starter, 11,000 BDT per month. Includes 30,000 messages per month across Messenger and Instagram.
• Growth, 20,000 BDT per month. Unlimited messages across Messenger and Instagram.

A one-time setup fee of 5,000 BDT applies to new accounts. Promotional discounts on the setup fee apply only as stated at the time of purchase.

Subscriptions are billed monthly in advance. Fees are stated in Bangladeshi Taka and exclude any taxes, duties, or bank charges, which are your responsibility. Fees are non-refundable except where required by law.

If you exceed the message allowance on your plan, we will contact you to arrange an upgrade. We may suspend automated replies until the plan is upgraded.

We may change pricing with at least 30 days' written notice. Continued use after the change takes effect constitutes acceptance.

Subscriptions run month to month. Either party may cancel with written notice before the next billing date. On cancellation, the Service continues until the end of the paid period. We do not refund partial months.

We may suspend or terminate your account immediately if you breach these terms, fail to pay, or use the Service unlawfully.

You agree that you will not use the Service to:

• Send unsolicited bulk messages or any communication that breaches Meta’s policies or applicable law
• Send content that is unlawful, deceptive, harassing, hateful, obscene, or infringing
• Misrepresent who you are or who is responsible for the business
• Sell prohibited or illegal goods or services
• Attempt to reverse engineer, resell, or sublicense the Service without our written permission

You are responsible for the accuracy of the product, pricing, and policy information you supply for use in automated replies, and for the commitments made to your customers through your account.

The Service depends on Meta's platforms and other third-party providers. Your use of those platforms is governed by their own terms. We are not responsible for changes, outages, restrictions, or account actions taken by Meta or any other third party, including suspension or removal of your page or account.

Access to Meta APIs may be restricted or withdrawn by Meta at any time. If that materially prevents us from providing the Service, we may suspend it and will refund any prepaid fees covering the affected period.

Automated replies are produced by artificial intelligence systems. They may occasionally be inaccurate, incomplete, or unsuitable for a given conversation. You are responsible for monitoring your conversations and for any commitments made to your customers through the Service. We recommend that a member of your team reviews conversations regularly and uses the takeover feature where a human response is appropriate.

We do not guarantee that automated fraud signals will identify all fraudulent orders, or that flagged orders are in fact fraudulent. These signals are indicative only and any decision to accept or refuse an order is yours.

We aim to keep the Service running continuously but do not guarantee uninterrupted or error-free operation. The Service may be unavailable during maintenance, third-party outages, or events outside our control.

Our handling of personal information is described in our privacy policy, which forms part of these terms.

As between you and us, you own the customer data processed through your account. You grant us the right to process it as necessary to provide the Service. You are responsible for having a lawful basis to collect and process your customers' data and for providing them with any notices required by law.

We retain all rights in the Service, including its software, prompts, configurations, models, and documentation. You may not copy, resell, or create derivative works from any part of it. You retain all rights in your own brand, content, and customer data.

Each party will keep the other's non-public business information confidential and use it only to perform under these terms.

The Service is provided "as is". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose and merchantability.

To the fullest extent permitted by law, our total liability arising out of or relating to the Service is limited to the fees you paid us in the three months before the event giving rise to the claim. We are not liable for indirect, incidental, or consequential losses, including lost profits, lost sales, lost data, or reputational harm.

Nothing in these terms limits liability that cannot be limited by law.

You will indemnify us against claims, damages, and reasonable costs arising from your use of the Service in breach of these terms or applicable law, or from content you supply.

We may update these terms. Material changes will be notified by email or through the Service at least 30 days before they take effect. Continued use after that date constitutes acceptance.

These terms are governed by the laws of Bangladesh. The courts of Dhaka, Bangladesh have exclusive jurisdiction over any dispute, subject to any mandatory consumer protections that apply to you.

If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver of it. You may not assign these terms without our written consent. These terms, together with the privacy policy and your order or invoice, form the entire agreement between us.

bizthreadai@gmail.com · +880 1730867894

Our registered business address is available on request. Ask us and we will send it.